First Alert Phone Numbers and Emails

Toll-Free Number:

  • (800) 323-9005
    U.S. and Canada

Customer Service:

  • (833) 663-5465
  • +1 905 488 7283
    Canada
  • +571 492 9744
    Columbia
  • +44 203 901 3920
    EMEA
  • +44 800 389 3921
    Europe
  • +91 212 360 3399
    Indonesia
  • +6 017 351 4710
    Malasya
  • +52 800 323 9005
    Mexico
  • +649 276 4071
    New Zelamd
  • +234 803 465 8701
    Nigeria
  • +234 805 128 2482
    Nigeria
  • +234 701 511 7152
    Nigeria

Worldwide Locations:

  • +6 139 720 4333
    AUSTRALIA
  • +511 349 4209
    PERU
  • +9 714 360 3606
    UNITED ARAB EMIRATES

First Alert Emails:

Customer Service
Columbia, Europe, Nigeria
firstalert@cantol.com.pe
Send Message
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact First Alert Customer Service?

Most Popular Number:

(800) 323-9005
U.S. and Canada
Total calls: 143 Issues resolved: 10 Last call: Mar 21, 2024

What Is the First Alert Customer Service Phone Number?

Several First Alert phone numbers offer assistance to customers regarding their issues. To contact the company for general concerns, call their toll-free number, 1-800-323-9005. Another phone number is 1-833-663-5465. There are also numbers to contact the company in different countries. For instance, for users in Canada, dial +1-905-488-7283. If you are from New Zealand and Europe, the numbers are +649-276-4071 and +44-800-389-3921, respectively. To get prompt assistance, use the contact number most relevant to your location and the reason for contacting you.

What Is the First Alert Corporate Office Address?

First Alert customer service is ready to help you to make your experience as seamless as possible. You can always visit one of the company addresses and interact with the expert. The corporate office is at 3901 Liberty Street, Aurora, Illinois 60504, United States. There are other locations where you can go to seek help. For instance, Newell Rubbermaid UK Limited Halifax Avenue, Fradley Park, Lichfield, Staffordshire WS13 8SS United Kingdom, is the location for the customers in Europe. Another First Alert company address is in Canada, which is 20 Hereford St. Brampton Ontario, Canada L6Y 0M1. One more address in Malaysia is Maxsure Trading Sdn Bhd 25, Jalan SS25/24, Taman Mayang, 47301 Petaling Jaya, Selangor, Malaysia.

What Are the First Alert Hours Of Operations?

You can contact the First Alert support team any time of the day. But to interact with an expert, it's best to contact the team during service hours. This lets you get the help you need as quickly as possible with the least hassle. For customers in the US and Canada, the business hours start at 7:00 AM and end at 7:00 PM CST, Monday through Friday. If you have to call the team on Saturdays and Sundays, contact between 8:00 AM and 6:00 PM CST. You also have the option to browse through the online resources to get the necessary assistance.

How Do I Contact First Alert via the Website?

To get in touch with First Alert customer service through their website, head to the official website and scroll down to the Contact US section. You will be guided to a new page where you will be presented with contact information worldwide. You can view the phone numbers, email addresses, and office addresses from the United States and Australia to Indonesia and Nigeria. You can use the contact information that best fits your location and reason for contacting.

PissedConsumer Club

Contact Information

First Alert Website:

First Alert Help Center:

Corporate Office Address:

BRK Brands, Inc.
3901 Liberty Street
Aurora, Illinois 60504
United States

Other Info (opening hours):

Hours:
Monday - Friday 7:00am - 7:00pm (CST)
Saturday - Sunday 8:00am - 6:00pm (CST)

Additional Contact Numbers:
Australia
Fax: (03) 9761 7111
Canada
Fax 905.793.9798
New Zeland
Fax: +64 9 2761798

Other Locations:

Europe

Newell Rubbermaid UK Limited
Halifax Avenue, Fradley Park,

Lichfield, Staffordshire

WS13 8SS United Kingdom

Canada

First Alert (Canada), Inc.

20 Hereford St.
Brampton

Ontario, Canada L6Y 0M1

Mexico
First Alert México
Norte 31-A #48

Industrial Vallejo

Gustavo A. Madero
Mexico City, Distrito Federal

Mexico 07700

Malaysia

Maxsure Trading Sdn Bhd
25, Jalan SS25/24,
Taman Mayang,

47301 Petaling Jaya,

Selangor, Malaysia

More contact details

Fax:

+1905.793.9798

First Alert Rating Based on 92 Reviews

Rating details

1.6
more details
Reliability
Product or Service Quality
Value for money
Customer service

Rating stats

Rating trend

How Good is First Alert's Customer Service?

Kameshia Jkr
Kameshia Jkr
Feels Neutral | Jan 04, 2024

It was not that bad but I am just waiting for my key to come in the mail for my safe if you can just call me 403866**** and let me know if it’s on the way or even a text

Read full quote
Arien Kks
Arien Kks
Feels Disappointed | Jun 09, 2023

i need help. i have called 4 times, I locked very important documebts in iy, and buy mistake lock combinstion in side. please help!!!!

Read full quote
Angelynn Skg
Angelynn Skg
Feels Disappointed | Jan 17, 2023

I bought a Safe from you lost key and now you say you didn’t make them anymore! I was told to get a locksmith a very expensive panswer for me to do. Your company does not care about there costomers?

Read full quote

Summary of First Alert Customer Service Calls

193 TOTAL
CALLS
06:24 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call First Alert?

Product/ Service Question:

  • “Broken smoke, and carbon detector”
  • “Warranty on my smoke alarm”
  • “System malfunctioning”

Request for Information Question:

  • “Help with malfunctioning safe”
  • “Find out test results”
  • “Checking to see if my First Alert extinguisher is still good ... I have it since 2017”

Return/ Replace Question:

  • “Alarm beeping, even after battery replaced”
  • “Replacement”
  • “Safe keypad replacement for model number 2077DF”

Activation/ Cancellation Question:

  • “Cancel service”
  • “Cancel”
  • “Deactivated and still chirping”

Account Question:

  • “Making sure account is cancelled at my new house”
  • “Can't get into gun safe”

Cards Question:

  • “Change the credit card number”

Staff Question:

  • “Customer service”

Other Question:

  • “Combo alarm went off”
  • “Code to safe”
  • “Chirping”

Compare First Alert To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Kidde image
12 reviews
1.5
OmniShield image
44 reviews
2.4
Write a review
Do you have something to say about First Alert? What happened? What can we help you with?
Submit review Don't show this popup