First Alert - "Expired" shelf life for combo smoke/carbon monoxide detectors

December 2015, we purchased 8 new hardwire/combo detectors from big box store to replaced in apartment building units. Within 6 months, the new detectors started chirping. We replaced batteries, nothing worked.

I called First Alert customer service August 2016 and was told units manufactured before May 2011 had expiration dates of 5 years from date of manufacture.

So, big box stores were selling near end shelf life of product that should have been pulled and NOT sold. First Alert will not help me because I cannot produce receipt (which was submitted for 2015 tax filing). We are out nearly $350 which does not sit well with me.

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Value for money
Product or Service Quality
Price Affordability
Customer service
Exchange, Refund and Cancellation Policy

  • What I liked
      No items
  • What I disliked
    • Customer service unhelpful

Reason of review:
Product sold was at its end of shelf life
Preferred solution:
Send 8 replacement untis
Monetary loss:
Product or service
Review category
Home Security
review #901756 by

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